In case you haven’t noticed, Lime Crime restocked on it’s new and incredibly popular Velvetine, Cashmere. Many makeup fanatics, including myself, woke up at the early AM to be the first to order the new shade, only to find out that the emails that were sent out stating they were finally restocked, were false. It took several hours later for the Velvetine to finally be available on the website, but due to so many people trying to buy the product, the website has been down all day.
Few lucky people (including myself) were able to purchase their items, but it left many customers still unable to make purchases. With no word from Lime Crime on any social media platform, many customers have been leaving angry comments towards the company.
Currently, it is 7:00 PM CMT, and the website is still in the same state as it was when the product went online. Below are some comments from unhappy customers. We shall see what happens next.
To those still trying to buy Lime Crime, I would avoid Ebay since it’s triple the price, and no lipstick is worth that much. Try Nastygal or Urban Outfitters. May the odds be forever in your favor!
Update: 8:19 PM, apparently some individuals have been sent apology emails, I have yet to receive one.
Update: January 6- Things are up and running. All Velvetines are in stock except for Utopia since it hasn’t been released.
Things out of stock:
Dear Lime Crime Customers,
Our website crashed yesterday when we brought back the Velvetines. We sincerely apologize for that. We have received more orders in the past 48 hours than we have on Black Wednesday… We simply didn’t expect it!
A full-time warehouse crew of 22 people is currently working double shifts to get your orders packaged and on their way to you as soon as humanly possible. Please expect delays, but know that we’re on it! We expect to ship 1,500 orders per day and will continue working double shifts including Saturdays, until every single one of your boxes goes out!
We have also received over 1,200 emails. Our Customer Care Representatives are working overtime to answer each and every one of your concerns in the order received. We ask that you kindly do NOT send your requests twice, as the system will automatically put it at the bottom of the cue, resulting in longer response time.
It’s frustrating, we know. We feel that way too! Our customers have exercised a colossal amount of patience over the past few years as our little company meteorically grew and grew and grew. We couldn’t have done it without you! Please know that we love you and care, we just have a hard time keeping up with you sometimes!
2015 is the year of change for Lime Crime. When you give us feedback, we listen. We are doing a lot to remedy the specific problems you’ve pointed out. Myself and the Lime Crime crew will work our fingers to the bone until we can offer you the kind of customer experience you all deserve!!!
THANK YOU for believing in us!
Doe Deere & the Lime Crime Team